Refund Policy

Last Updated: August 29, 2026

This policy applies to promotional campaigns and packages sold by Apptrolls, a sole proprietorship owned by MD. AKIB HOSSAIN.

Request period

Refund requests must be submitted within 14 days of purchase, subject to our Refund Policy.

  • Refunds, when approved, are typically processed within 7–10 business days through the original payment method where possible.
  • Payments processed by Stripe are refunded according to Stripe’s processing times.

When a refund may apply

  • The campaign has not been started.
  • There is a significant deviation from the agreed campaign scope.
  • A technical issue on our side prevents delivery of the purchased campaign target.

Package quantity refers to the campaign target. We continue the campaign until the purchased target is reached, subject to the applicable service terms. The displayed delivery period is an estimated timeframe based on our experience and typical campaign performance. In rare cases, completion may take longer due to market, platform, audience, or other external factors.

When a refund may not apply

  • A campaign that has already started or been substantially fulfilled
  • Completed promotional campaigns
  • Requests submitted after the 14-day request period

How to request a refund

  1. Email support@apptrolls.com
  2. Include your order number and the reason for the request
  3. Include any relevant supporting details

Contact

Communication Support