Frequently Asked Questions

Find answers to common questions about our services

11 Years

in the industry

18,000+

successful deliveries

2 Offices

worldwide

28+ Employees

dedicated team

General Questions

Apptrolls is a professional app promotion service that helps developers increase their app visibility and rankings in app stores. We've been in the industry for 11 years, with over 18,000 successful deliveries. We offer various packages for both iOS and Android apps, including normal downloads and keyword-targeted downloads.

Our service works in three simple steps:

  1. You choose a package that suits your app promotion needs.
  2. You provide us with your app details and specific requirements.
  3. We implement the promotion strategy, and you'll see results within the estimated timeframe.

We use 100% organic promotion methods, meaning real users will download and interact with your app.

Our 100% Organic Promotion Guarantee means that we use only real users and legitimate methods to promote your app. We don't use bots, fake accounts, or any black-hat techniques that could potentially harm your app's reputation or violate app store policies. This ensures sustainable growth and minimizes the risk of penalties from app stores.

Services Questions

Normal Downloads: Users will directly download your app from the app store without searching for specific keywords. This helps increase your overall download count and general visibility.

Keyword Search Downloads: Users will search for specific keywords that you provide before downloading your app. This helps improve your app's ranking for those particular keywords, making it more discoverable when potential users search for those terms.

The timeframe for seeing results varies depending on the package you choose:

  • 100 downloads packages: 3-5 days
  • 500 downloads packages: 5-7 days
  • 1000 downloads packages: 7-15 days
  • 5000 downloads packages: 15-30 days

These are estimated timeframes, and actual delivery times may vary slightly based on various factors.

No, we don't need your app store credentials. We only need your app's public information, such as the app name, app store link, and any specific keywords you want to target (for keyword search packages). Our process is completely external to your app store account.

Payment Questions

We accept the following payment methods:

  • 2Checkout
  • Payoneer
  • USDT (Tether)

All prices are listed in US dollars.

Yes, we offer refunds if we are unable to deliver the services as described. Refund requests must be submitted within 30 days of purchase. We review each request on a case-by-case basis. Please contact our support team if you believe you're eligible for a refund.

No, there are no hidden fees. The price you see for each package is the total amount you'll pay. We believe in transparent pricing and don't add any additional charges after purchase.

Contact Questions

You can contact our support team through the following channels:

  • Email: info@apptrolls.com
  • Phone: +880 1722-226705
  • Contact Form: Available on our website

Our support team is available to assist you during business hours.

Our main office is located at:

4nd floor, Shah Makhdum Ave, Dhaka 1230, Bangladesh

We also have a second office to better serve our global clients. With 28+ employees across our offices, we're able to provide comprehensive support for all your app promotion needs.

Yes, we offer custom packages for clients with specific needs. If our standard packages don't meet your requirements, please contact our team to discuss a tailored solution. We can create custom packages based on your target audience, budget, and specific goals.

Still have questions?

Contact our support team for assistance

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